The Influence of Conflict Management on the Performance of Members of BEM FEB Wahid Hasyim University Semarang

Abstract

This research aims to deeply analyze the influence of conflict management on the performance of members of the Student Executive Board (BEM) of the Faculty of Economics and Business (FEB) at Wahid Hasyim University Semarang. Conflict within any organization, including student organizations, is an inevitable dynamic. Therefore, the ability to manage conflict becomes crucial in maintaining stability and work effectiveness. Using a qualitative approach, this study seeks to understand the perceptions, experiences, and interpretations of BEM FEB members regarding how implemented conflict management strategies affect their motivation, productivity, and quality of work results. Data was collected through in-depth interviews with the chairman and executive board members of BEM FEB, former members (demisioner), and representatives from student affairs. The research findings indicate that effective conflict management, through open communication, mediation, and a collaborative approach, significantly contributes to an increase in member performance. Conversely, inappropriate conflict handling can decrease morale, create tension, and hinder the achievement of organizational goals. This finding provides a comprehensive understanding of the importance of conflict management competency for leaders of student organizations in creating a conducive and productive work environment.