Exploring Factors Influencing The Intention to Use E-Wallets for Investment Purposes

Abstract

Nowadays, many E-wallet providers are competing to design new features to attract users and retain existing ones. As a result, they have introduced investment features and encouraged investors to use them by offering the convenience of liquidity. This study aims to fill this gap by examining the factors that influence the intention (INT) to use E-wallets for investment purposes. This study extends the Mobile Technology Acceptance Model (MTAM) framework by including three additional factors: perceived trust (PTR), word-of-mouth (WOM), and trialability (TRL). Data was collected from 309 respondents through a survey distributed via Google Forms, and partial least squares structural equation modeling (PLS-SEM) was employed for analysis. The results indicated that perceived usefulness and word-of-mouth positively influenced the intention to use E-wallets for investment purposes. The findings of this study are also expected to help E-wallet providers enhance their investment features to attract more investors.