Public Services in the Perspective of the Industrial Era 5.0

Abstract

The industrial era 5.0 brings a paradigm shift in public services, emphasizing the integration of advanced technologies with a human-centric approach. This era leverages artificial intelligence, big data, and automation to enhance the efficiency, accessibility, and personalization of services while addressing societal challenges. Public service institutions are now required to adapt to these technological advancements by fostering innovation, promoting inclusivity, and ensuring transparency. This paper explores the evolution of public services in the context of the industrial era 5.0, highlighting key strategies, challenges, and opportunities. It also examines how digital transformation can bridge gaps in service delivery and improve citizen satisfaction. By aligning technological advancements with human values, public services in the industrial era 5.0 aim to create sustainable and equitable outcomes for society.