The Practice of Total Quality Management (TQM) and Quality Management Information (QMI) on Operational Performance (Small and Medium Enterprises Batik Crafts in Semarang)

Abstract

The problems faced by batik craftsmen in Semarang are the quality of performance, capacity, and human resources that do not meet the standards, and also the absence of training. Thus, the purpose of this study is to determine the effect of the application of TQM and QMI practices on Operational Kinerka in batik handicraft MSMEs in Semarang. This study used 65 MSMEs as samples obtained through total sampling or census method. Descriptive analysis and Quantitative Analysis are used to test the influence between variables. Data processing using SPSS. The results showed that: Total Quality Management has no effect on firm value. This is evidenced by the tcount value of 1.627 with t table 2.001179 with 0.05 (1.627> 2.001179) which means profitability has a negative and significant effect. And Quality Management Information has an effect on firm value. This is evidenced by the tcount value of 3.849 with a t table of 2.001179 with 0.05 (3.849> 2.001179) which means profitability has a positive and significant effect.